Little toolbox^©

A practical and intensive training course in communication skills for anyone in charge of a team.

Aims of the training

• Enhance interactional and listening skills for managers
• Learn how to manage difficult situations and people
• Offer practical tools to facilitate effective communication between managers and their team, their colleagues and superiors

Duration
1 day

Content
Short lectures covering 7 themes, followed by exercises and role playing:

• Welcome and integrate a new team member
• Effective communication: listening and asking questions
• Giving feedback to reinforce relationships
• How to say no when needed and neutralize anger
• How to delegate?
• Preparing an effective briefing
• The first minute of a presentation in public

Method
A practical approach, based on real-life situations, but also on understanding human phenomena. Knowledge is attained through practical exercises and action, short presentations, real life role playing.

Inter-company sessions
To know the dates of the next sessions, see the training calendar.

Intra-company options
If several persons inside your company are interested in our trainings, we can organize your own session as well.